We do our best to package and ship orders as quickly as possible. Orders are shipped from Australia within 1-3 days from their date of purchase. We ship to the following destinations via Australia Post:
Australia (Domestic) • Free shipping and parcel tracking • Estimated arrival: 2-5 business days • Parcel insurance available at checkout as a shipping add-on New Zealand • AUD 8.00 – Up to 500g • AUD 12.00 – Between 501g and 1kg • AUD 20.00 – Between 1.01kg and 3kg • AUD 30.00 – Between 3.01kg and 5kg • Estimated arrival: 5-7 business days •Parcel tracking and parcel insurance available at checkout as shipping add-ons
United States • AUD 12.00 – Up to 500g • AUD 16.00 – Between 501g and 1kg • AUD 36.00 – Between 1.01kg and 3kg • AUD 46.00 – Between 3.01kg and 5kg • Estimated arrival: 1-3 weeks •Parcel tracking and parcel insurance available at checkout as shipping add-ons
Note: Holiday seasons and poor weather conditions may affect these shipping estimates. Feel free to contact us with shipping questions or if you need your order by a certain date. We're here to help!
Can I Return & Refund Orders?
We take the utmost care in packaging your items safely and securely, though fragile pieces can sometimes be mishandled by courier carriers. We accept returns and will gladly refund or replace items lost (i.e., not delivered within estimated arrival times) or damaged in transit. Please contact us via the Contact page within 20 business days of your order's date (or intended date) of delivery, along with your order number. For damaged items, please upload a photo proof.
Note: All refunds and returns exclude postage costs, and replacement items are subject to stock availability. Returned items must be in original condition with any lost in value covered by the buyer. Returns and refunds are not accepted simply due to change of mind, so please choose carefully. Items that are on sale, have been used, washed or damaged in any way also cannot be returned or refunded.
Can I Pick Up My Order?
Yes you can! We offer free local pickup from Fitzroy North and Melbourne CBD, Australia. Please place your order and select 'Local Pickup' at checkout. We'll get in touch with you shortly to arrange a suitable pickup date, time and location. As we make to stock, orders can be picked up anytime at your earliest convenience during store hours.
What Packaging Materials Are Used?
You won’t find bubble wrap, plastic airbags, or synthetic fillers in any of our packaging. Committed to eco-friendly practices, we wrap and protect products using padded recycled paper and plant-based peanuts. Our peanuts are 100% biodegradable and compostable. They can also be dissolved in warm water and used as a natural fertiliser for your plants – bonus! Wherever possible, we also incorporate used cardboard packaging from local shops and retailers that would otherwise be thrown out as waste.
Which Payment Methods Are Accepted?
We accept debit and credit card payments by Visa, Mastercard and American Express.
Is Gift Wrap Available?
Absolutely! We provide free gift wrapping on orders big or small. Gifts are beautifully wrapped and nestled in tissue paper, sealed with twine/raffia, and tagged with your own personalised gift message (max. 150 characters). We also offer Christmas gift wrapping during festive seasons.
How Do I Care For My Products?
Ceramics will last a lifetime if properly looked after. Unless otherwise stated in the product description, all our products are microwave safe and dishwasher safe on the top rack. We do however recommend hand washing and avoidance of thermal shock (i.e., sudden changes in temperature and humidity) as much as you can, as this will help prolong their life.
Our shop is open 7 days a week at the following times, unless otherwise announced – while we love our work, we do take some time off during the holidays! • Mon to Fri: 5pm – 9pm AEDT • Sat to Sun: 10am – 9pm AEDT
If you have questions not covered in our FAQs, drop us a message via our Contact page or email email@example.com. We'll try our best to get back to you as soon as possible, typically within 48 hours.