As we do not provide product warranties, we advise using our products according to their product descriptions and as specified in this care policy to prolong their longevity, quality and strength.

Due to the handmade nature and natural materials used in our pottery, changes may occur over time and with use. Our pottery is designed as living art; documenting and growing with the natural wears and tears of everyday life. If highly-pigmented foods or liquids stain unglazed areas, this will not affect the functionality of the piece.

Unless stated in the product description, it is safe to assume that all pieces, including clay kit pieces that have gone through our Glazing + Firing service, are:

• Microwave safe for short heating periods;

• Top-rack dishwasher safe on a warm cycle;

• Recommended to be handwashed wherever possible using a non-abrasive sponge and warm soapy water, as the most gentle and effective method of care.

As with all pottery, avoid thermal shock (i.e., sudden and rapid changes in temperature and humidity, for example, placing hot pots in a cold fridge), as this can break pieces.

Pieces containing lustre cannot go into the microwave. Lustres are often visible as shiny metallic finishes over glazes, such as gold and silver.

Our online shop accepts Visa, Mastercard, Amex, Apple Pay and Google Pay.

For in-person payments, we accept cash, Visa, Mastercard, Amex, eftpos debit card (insert only), Apple Pay, Google Pay and Samsung Pay. Please note, a 1.6% processing fee applies to card-present payments.

Any other additional payments for goods and services required in the course of facilitating a product sale are invoiced by email. Invoice payments are due within 7 days of the issue date, required in full prior to the provision of goods and services where reasonable and practical, and payable electronically by bank transfer.

Everyday Clay gift vouchers and store credits are also acceptable payment methods for online, in-person and invoiced sales, providing: (a) the voucher or credit is valid and has not been used; (b) the voucher or credit value does not exceed the total amount due; and (c) only one voucher or credit is applied per transaction. Please see sections below on ‘gift vouchers’ and 'store credits’ for more information.

Prices do not include GST as our studio is not GST registered.

Everyday Clay reserves the right to cancel and refuse purchases if payment amounts are outstanding or overdue, or if purchases are repeatedly changed or cancelled by the customer.

Online orders are processed for shipping or local pickup within 1 week of receiving your order. During busy holiday periods, we may experience a higher volume of orders that could delay processing times. Any delays will be promptly communicated via email.

Caring for the planet we share is a core value in all that we do. It is our packaging and delivery policy to:

• Never purchase plastic packaging such as air pillows, bubble wrap, polystyrene and other synthetic fillers;

• Always purchase materials that are plant-based, recyclable, biodegradable and/or compostable wherever possible;

• Take care in packaging your order to ensure it arrives safely;

• Provide instructions for recycling, composting and disposing of packaging thoughtfully;

• Go second-hand rather than brand new if we can—for example, we source shipping boxes locally from grocers, wineries and retailers so your order could totally arrive in a fruit or wine box! We also re-purpose as much of the plastic packaging from other shipments to give those materials a second use;

• Ship 100% carbon neutral and say no to long-distance international shipping—we choose to only ship within Australia and to nearby countries;

• Prioritise suppliers who meet industry sustainability standards and are actively working to eliminate plastic use altogether.

Orders ship every Saturday by standard post and can be tracked using the tracking number in your shipping confirmation email. Our courier ships to residential street addresses only; not post offices, parcel collect or PO box locations. To reduce our carbon footprint, we are only shipping domestically and to the following nearby countries:

• Australia: $15 flat-rate, shipping ETA is 3–7 business days;

• New Zealand: $25 flat-rate, shipping ETA is 10-16 business days;

• Indonesia, Malaysia, Singapore, Philippines, Vietnam and Thailand: $50 (up to 1kg), $70 (1.01-2kg), $90 (2.01kg-3kg) and $120 (3.01-5kg), shipping ETA is 10-28 business days. Weight is automatically calculated at checkout. For larger orders, contact us for a quote.

Express shipping can be organised on request by contacting us for a quote.

International orders may be subject to tariff rates, customs and clearance fees, or any other fees imposed by the destination country. These fees are the responsibility of the customer and excluded from our prices. If an order is returned to us from customs, the customer is liable for the cost of reshipment. Once orders leave our studio, we can only access the information on the tracking page, and are not responsible for delays or missing shipments. We advise contacting the postal and/or customs authorities of the destination country if you have questions about additional charges that may apply.

Local pickup is free from our studio at 9 Blannin Street, Healesville, VIC 3777 (map). Pickups are by appointment only during business hours (Friday and Saturday, 10am-4pm).

Booking your pickup appointment:
Select ‘Store Pickup’ at checkout and complete your purchase. When your online order is ready, you will be sent an email to book a suitable day and time for pickup in our online calendar. Pickup appointments can also be booked using our online calendar to collect your finished clay kit pieces upon completion of our Glazing + Firing service. If someone else is attending your pickup appointment on your behalf, you can enter their contact details when booking.

Making changes to your booking:
Please let us know of any changes at least 1 day before your scheduled pickup, so that we can make the necessary updates to your booking.

Attending your pickup appointment:
For security reasons, you or the person attending the pickup appointment will need to present a valid ID. Pickup appointments are held for 15 minutes. After 15 minutes, we cannot guarantee our availability at the studio as we may have other commitments to attend to. If you are running late on the day, please call or text the studio on +61 404 324 584 for an immediate response. If you do not attend on the day, you will need to rebook your appointment using the same booking link provided to you, as we do not reorganise pickups on our customers’ behalf.

Collection window and uncollected pickup orders:
Items are available for pickup for 30 days from the date of your pickup notification email. If not collected after 30 days, online orders will be cancelled and refunded less a 20% fee to process the cancellation. For uncollected clay kit pieces, our Glazing + Firing ‘uncollected clay kit pottery’ policy will apply.

If you wish to request a change in delivery method, please contact us as soon as possible with your order number so that we can assess your situation. Please be informed that:

Switching from shipping to local pickup is not possible once orders have dispatched. However, if your order has not yet been processed, we can refund the shipping amount paid and make the switch for you. If your order has been processed but not yet shipped, we can refund the shipping amount paid, but a 20% reprocessing fee on the order’s item total will apply to make the switch.

Switching from local pickup to shipping is not possible once your order has been collected, as our studio does not provide separate shipping services for orders already fulfilled. However, if your pickup order has not yet been processed, we can invoice the shipping amount and ship your order once payment is received. If your pickup order has been processed but not yet collected, the shipping amount and a 20% reprocessing fee on the order’s item total will apply, and we’ll ship your order once payment is received.

Please choose carefully, as orders once placed generally cannot be modified or cancelled as processing often begins immediately. There may be exceptions to this policy, such as if the order cannot be fulfilled due to our stock unexpectedly becoming unavailable. If you have concerns about your order after placing it, please contact us as soon as possible with your order number so that we can assess your situation.

Our returns and refunds policy applies to all online product orders that have been successfully processed for shipping (i.e., dispatched from our studio) or local pickup (i.e., collected in person from our studio). To request a return or refund, please check your eligibility against the criteria below before completing our Returns Form.

If we’ve made a mistake or an item arrives broken or unusable, please provide a photo and we’ll happily send you a replacement if stock is available. Alternatively, we can issue a store credit (subject to our gift voucher and store credit policies) or full refund back to your original payment method* at no cost to you.

If we got your order right, but you’ve changed your mind, full-priced items are eligible for return within 14 days of your shipping ETA or local pickup appointment date, provided that items are unused, returned in original condition, and proof of purchase is shown.

To facilitate a change of mind return, a 20% processing fee on the eligible item total will apply. Once the processing fee has been accounted for, the remaining balance can be used:

• To exchange for another product;

• To exchange for store credit (subject to our gift voucher and store credit policies); or

• To initiate a refund back to your original payment method.

If the purchase was made using multiple methods of payment, the refund will first be applied to the credit/debit card, then to the gift voucher or store credit. Please note that refunds back to gift vouchers or store credits do not extend their original expiry date.

Returns can be made in person at our studio by appointment, or by post. Customers are responsible for any return postage costs, reshipment fees, and packing items safely to ensure they arrive to us in resellable condition.

Our returns and refunds policy does not cover:

• Products purchased on sale, clearance, as ‘seconds’ or ‘made to order’, as these products are final sale and cannot be returned or refunded;

• Delayed or missing shipments, as these are the responsibility of the courier and not Everyday Clay;

• Online orders booked for local pickup that are not collected within our local pickup collection window, as local pickups are the responsibility of the customer and not Everyday Clay (please refer to our ‘local pickup’ policy for refund information regarding uncollected pickup orders); and

• Additional payments that have been invoiced in order to facilitate a product sale or transaction (e.g., shipping express or bulk orders internationally), as this incurs a cost to Everyday Clay and thus cannot be refunded.

Everyday Clay gift vouchers can be purchased from our online shop.

Receiving your gift voucher:
After purchasing a gift voucher, you will receive an email within 2-3 days containing a unique code that the recipient can use to redeem the gift voucher value. You can either print a copy of the email for the intended recipient, or forward the email to them directly.

Using your gift voucher:
Gift vouchers can be used in person (e.g., at markets) or online at everydayclay.com.au. Simply present the unique code to redeem in person, or enter the code during online checkout to automatically apply the value of your voucher.

Terms and conditions:
Gift vouchers are valid for 3 years from the date of issue and can be used to purchase any Everyday Clay product or service, subject to availability. Vouchers cannot be exchanged for cash, refunds or other forms of tender, and cannot be used to purchase other gift vouchers or store credits. Vouchers must be redeemed in full when making a purchase, and can only be used for purchase amounts equal to or greater than the voucher’s value. Only one gift voucher or store credit may be used per transaction. Please keep the unique code safe as it cannot be replaced if lost or redeemed by an unintended recipient. Once expired, gift vouchers cannot be redeemed, reinstated, or extended. Any changes to our gift voucher terms and conditions are at the sole discretion of Everyday Clay.

Store credits are issued by Everyday Clay in certain refund and exchange scenarios.

Receiving your store credit:
If you are issued store credit, you will receive an email containing a unique code that you can use to redeem the store credit’s value.

Using your gift voucher:
Store credits can be used in person (e.g., at markets) or online at everydayclay.com.au. Simply present the unique code to redeem in person, or enter the code during online checkout to automatically apply the value of your credit.

Terms and conditions:
Store credits are valid for 3 years from the date of issue and can be used to purchase any Everyday Clay product or service, subject to availability. Store credits cannot be exchanged for cash, refunds or other forms of tender, and cannot be used to purchase other store credits or gift vouchers. Store credits must be redeemed in full when making a purchase, and can only be used for purchase amounts equal to or greater than the credit’s value. Only one store credit or gift voucher may be used per transaction. Please keep the unique code safe as it cannot be replaced if lost or redeemed by an unintended recipient. Once expired, store credits cannot be redeemed, reinstated, or extended. Any changes to our store credit terms and conditions are at the sole discretion of Everyday Clay.

If you are an organisation or council, we can accommodate flexible payment schedules in line with your invoicing requirements. Otherwise, all workshops are invoiced and paid in advance, with payment due within 7 days of the issue date. A workshop agreement with the specific terms of payment and your booking details will be provided with the invoice.

Invoices can be paid electronically by bank transfer, or with a valid Everyday Clay gift voucher or store credit providing that: (a) the voucher or credit is valid and has not been used; (b) the voucher or credit value does not exceed the total amount due; and (c) only one voucher or credit is applied per transaction. Please see Products section on ‘gift vouchers’ and 'store credits’ for relevant terms and conditions that apply.

Any other additional payments for goods and services required in the course of providing our workshop service to you are invoiced by email. Invoice payments are due within 7 days of the issue date, and required in full prior to the provision of goods and services where reasonable and practical.

Prices do not include GST as our studio is not GST registered.

Everyday Clay reserves the right to cancel and refuse bookings if payment amounts are outstanding or overdue, or if bookings are repeatedly changed or cancelled by the customer.

Please book early to ensure our availability and a wider selection of options to choose from. We require a minimum of 21 days' notice for all workshop bookings. Bookings can be requested up to 6 months in advance by submitting your enquiry online using our Workshop Enquiry Form.

Once we have received your workshop enquiry, and unless alternative arrangements have been made, bookings are not secured until advance payment is made in full and we have received all necessary documents required to provide our workshop service to you. Due to demand and our limited availability, we do not tentatively hold or reserve workshop dates without payment being received and a signed workshop agreement in place.

Everyday Clay reserves the right to refuse rebooking if payment amounts are outstanding or overdue, or if bookings are repeatedly changed, cancelled or missed by the client.

This policy applies to our direct workshop services, and does not cover or reimburse clients for location, venue hire, catering or any other event fees organised with other suppliers. Please contact us to provide written notice to change or cancel your workshop booking, and we will review your situation according to the terms and conditions given below:

At least 21 days’ written notice: You can reschedule or make changes to your booking at no cost. For cancellations, a $75 fee applies to cover the administrative work involved in processing your booking and request. Please understand that we teach at a fixed rate, not a per person rate, so modifying the attendee count is unlikely to affect your quote significantly, but it may result in a small change in materials cost. If there are changes to the attendee count, we’re happy to refund any difference in material costs.

Less than 21 days’ written notice or no-shows: Bookings are final (non refundable) and changes are usually not possible, as we begin and finalise preparations for events within this timeframe. If there are changes to the anticipated attendee count, events can still proceed with no changes to the agreed quotation, which caters to a maximum number of attendees. If you anticipate additional attendees, please contact us to see if we can accommodate them. In any case, we advise attendees to take extra health and safety precautions leading up to the scheduled booking. No shows are determined 30 minutes into the scheduled workshop start time.

Extenuating circumstances and cancellations by us: In the case of unexpected or unforeseen situations, please contact us promptly and provide appropriate documentation as applicable. Situations will be reviewed on a case-by-case basis and fees may be reduced or waived at our discretion. In the rare event that we need to change your booking, we will contact you as soon as possible to discuss alternative arrangements. If alternative arrangements cannot be made, you will be entitled to a full refund.

If according to our ‘changes and cancellation policy’ for workshops you are eligible to receive a workshop refund, the refund will be made to your original method of payment. Payment refunds will be issued in full less any applicable processing fees.

If your workshop invoice was paid using multiple methods of payment, the refund will first be applied to the appropriate banking account or credit/debit card, then to the gift voucher or store credit. Please note that the value of a gift voucher or store credit cannot be exchanged for cash or other forms of tender, and that refunds to gift vouchers or store credits do not extend their original expiry date.

This policy applies if your workshop booking includes glazing and/or firing of your pieces after the workshop. The glazing and/or firing service that we provide as part of our workshop service includes our time, labour, technical experience and utility costs involved in ensuring your workshop pieces are fully functional and usable, water tight and food safe.

All workshop pottery will be glazed in safe, non-toxic and food-safe glazes, and each piece will go through two firings. Firings are conducted onsite at our studio in an electric kiln. The purpose of glazing and firing is to expose raw clay and glazes to extreme temperatures between 1000–1280c in order to vitrify the clay, seal its surface and make the pieces functional.

The glazing and firing process takes 4-6 weeks. During busy event periods, we may experience a higher volume of workshop pieces that could extend this timeframe. Any delays will be promptly communicated via email.

In the rare event that firing your work damages our kiln, the amount for any repairs and professional services required will be invoiced to you.

If the workshop uses air-dry clay, attendees will be able to take home their finished pieces at the end of the workshop.

If the workshop includes glazing and firing, we will contact you/the event organiser by email when your workshop pottery is ready for collection. Your pieces can be picked up from our studio at no cost, or shipped directly to you for a small fee (see below). We offer an extended collection window for receiving your workshop pottery; all finished pieces must be collected or shipped within 60 days of being notified that they are ready for collection or delivery. After 60 days, any uncollected pottery may be donated, used as sample pieces in our studio and workshops, or given away to someone else.

If shipping is selected, our ‘shipping’ policy in our ‘products’ section applies with regards to shipping locations, dispatch, and delivery timeframes. If shipping fees are not included in your workshop quote and agreement, the fee will be calculated based on the total weight and volume of your workshop pottery and shipping address, with payment required in full prior to dispatch.

Subject to our availability and determined on a case-by-case basis, local drop-off at your address or pickup from a partner venue may be available as an option (Victoria only).

Please refer to your workshop agreement for specific details on receiving your pottery.

Please also see our ‘Care’ policy for information on caring for your finished pottery.

We take pride in sourcing high-quality materials and providing as much guidance as attendees need to ensure the success of every piece. However, pottery involves a number of steps from start to finish, and there may be hidden weaknesses in pieces made on the day of the workshop that we may be unaware of. Weaknesses can appear as cracks, breakages, warping or other pottery imperfections, and may be the result of trapped air bubbles, surface oils or weak joineries.

It is our policy to handle all workshop pieces with utmost care, and to take all steps necessary to ensure the success and integrity of every piece. While we will do our best to support every attendee in their making process, we are not responsible for a piece cracking, breaking, or not meeting expectations. It is important to understand that pottery making is a process that inherently carries the potential for surprises. If concerns arise, we are happy to help attendees troubleshoot any issues so that insights from unexpected outcomes can be integrated in support of their learning.

As of 1 April 2025, our DIY clay kits will no longer include complimentary glazing and firing at our studio as part of their package, to allow eligible customers the freedom to choose to fire their work elsewhere including at a location closer to them.

Reflecting our commitment to accessibility, this policy update also means that anyone, regardless of whether they live locally in Victoria, interstate or overseas (please see our ‘shipping’ policy for selected countries), can purchase and enjoy any of our clay kit products. Previously, this was not possible as only customers in Victoria had exclusive access to our full range of clay kit products.

Our studio will still continue to offer a glazing and firing service (termed ‘Glazing + Firing’) to clay kit customers who still wish to complete their pieces with us, but this will now be offered as a separate service that can be booked online via our website here.

If your clay kit was purchased before 1 April 2025, your package would have included a one-time complimentary access to our glazing and firing service for a duration of 1 year from your purchase date. If this situation applies to you and you have not yet accessed complimentary glazing and firing, we’ll be in touch via email to inform the person who purchased our clay kit that complimentary access will still be available until 30 November 2025.

In most cases, this new expiry date will be an extension of the original date of expiry. After 30 November 2025, all customers will need to book our Glazing + Firing service if they wish to glaze and fire their clay kit pieces with us.

Publicly accessible kiln services manage thousands of ceramics at a time, which can lead to mishandling, breakages and pottery going missing. To reduce potential mishaps and take the stress of finding a kiln off your shoulders, we created our Glazing + Firing service to offer eligible customers a no-fuss way to safely and securely turn their pieces into fully functional pottery.

Our Glazing + Firing service can be booked online anytime, and includes:

• Our time, labour, technical experience, and utility costs involved in glazing and firing your clay kit pieces;

• Access to our handpicked selection of studio glazes to add a personal touch to your pieces;

• Safe and secure firing of pieces in our private kiln away from prying eyes—and hands!;

• Sanding and polishing of your finished pieces free of charge prior to delivery, to ensure they are smooth to handle and ready to use or gift straightaway.

Our Glazing + Firing service is only available to the lucky recipients of our clay kit products. It is not available as a glazing or firing service to the general public. If you have questions or are unsure about your eligibility, reach out to us and we’d be happy to help out.

You are eligible to book our Glazing + Firing service if you meet the following criteria:

• You have completed an Everyday Clay DIY clay kit, and your pieces are only made using the clays and materials provided to you in our kit;

• Your clay kit pieces are unglazed and unfired (i.e., they are just raw clay), and have been allowed to dry for at least 10 days; and

• You are able to drop off your clay kit pieces at our studio in person, located at 9 Blannin Street, Healesville, VIC 3777 (map).

Due to the fragility of raw clay, we do not accept unfired pottery to be shipped to us.

We also do not glaze and fire pieces made using other (i.e., non-Everyday Clay) clay kits, as different clays use different glazes and firing temperatures, and this information is not always readily available to us by visually inspecting a piece. Because we bring in-depth knowledge and experience working with the specific clays and materials that we provide in our own clay kit products, we only accept pieces made using our clay kits as this is crucial to achieving successful firing results for our customers.

Each of our clay kits offers a unique experience of the pottery making process, and no two kits are designed the same. Different clay kits provide different clay bodies to explore, which are then matched to particular glazes in our studio that have been rigorously tested for best fit. So, when you purchase an Everyday Clay DIY clay kit, you’re not just receiving everything you need to create your own pottery, you’re also gaining exclusive access to our unique selection of studio glazes that have been specially handpicked for your particular kit. Our glazes provide a range of beautiful finishes from glossy and smooth to matte, textured and coloured finishes.

Selecting your glazes:
To choose a glaze for each piece, complete the glaze selection card included in your kit and drop them off with your clay kit pieces during your Glazing + Firing appointment. We will then glaze your pieces according to your selections. Please note that each piece can only be glazed in a single glaze (not multiple glazes), so please only select one glaze per piece. The glaze will also cover the whole piece except for its base to ensure it is water tight and food safe.

Changing your glaze selections:
Nochanges can be made to your glaze selections once we have received your pieces, as the glazing and firing process often begins immediately. Failure to provide your glaze selection card on the day of your Glazing + Firing appointment may result in your glaze selections being decided by us. Where your glaze selections are decided by us, we may not always be able to consult with you in the process, as pieces may need to be on a tight firing schedule depending on the volume of works being handled in the studio.

Glazing + Firing bookings are invoiced by email and paid in advance, with full payment either due within 7 days of the issue date or confirmed with proof of payment no less than 1 day before your scheduled appointment, whichever is sooner.

Invoices can be paid electronically by bank transfer, or with a valid Everyday Clay gift voucher or store credit providing that: (a) the voucher or credit is valid and has not been used; (b) the voucher or credit value does not exceed the total amount due; and (c) only one voucher or credit is applied per transaction. Please see Products section on ‘gift vouchers’ and 'store credits’ for relevant terms and conditions that apply.

If additional payments are required to provide our Glazing + Firing service to you, such as in the case of a customer providing incorrect information at the time of booking that results in an underpayment of this service, the amount due will be invoiced by email for prepayment and due within 7 days of the issue date. If the customer has made an overpayment, the amount owed will be refunded back to the customer’s original method of payment.

We offer all-inclusive, flat-rate pricing to provide transparent and predictable costs upfront with no surprises. Our pricing is based on the type of clay kit completed, not the total weight or quantity of pieces to be glazed and fired.

• $30 - Starter Clay Kit (1-2 pax)

• $45 - 2kg Top-Up Kit

• $50 - Starter Clay Kit (3-4 pax)

• $65 - 4kg Top-Up Kit

• $85 - 6kg Top-Up Kit

We do not offer discounted or reduced prices for partially completed clay kits. If pieces made using the same clay kit are booked under separate Glazing + Firing appointments, they will be invoiced separately (i.e., one invoice per Glazing + Firing booking) at the above flat-rate pricing that corresponds to the type of clay kit used to make those pieces.

Prices do not include GST as our studio is not GST registered.

Everyday Clay reserves the right to cancel and refuse bookings if payment amounts are outstanding or overdue.

After confirming your eligibility, Glazing + Firing can be booked online by:

• Scheduling your Glazing + Firing appointment in our calendar by selecting a day and time that suits you to drop-off your pieces at our studio;

• Answering a few questions about your clay kit pieces when booking your appointment, so that we can locate your order in our system ahead of time and confirm your eligibility – you can also choose to have someone else drop-off your pieces on your behalf by entering their contact details when booking;

• Once we have received your appointment booking, we’ll promptly prepare your invoice for this service and email it to you for payment. Glazing + Firing bookings are not confirmed until payment or proof of payment is received.

Glazing + Firing appointments take place at our studio at 9 Blannin Street, Healesville, VIC 3777 (map). Our studio is open by appointment only during business hours (Friday and Saturday, 10am-4pm).

Appointments are held for 15 minutes. After 15 minutes, we cannot guarantee our availability at the studio as we may have other commitments to attend to. If you are running late on the day, please call or text the studio on +61 404 324 584 for an immediate response. If you do not attend on the day, you will need to rebook your appointment as we do not reorganise bookings on our customers’ behalf.

What to bring:
Please pack your clay kit pieces safely for travel and bring them with you, along with your completed glaze selection card, to your Glazing + Firing appointment. We recommend placing your pieces in a small box or container, and using soft cloths and scrunched paper to gently cushion your pieces against each other and against the walls of your box or container. Raw clay is fragile and we are not liable for pieces breaking during the journey to and from our studio.

This policy applies to Glazing + Firing appointments and not local pickup appointments.

Making changes to your appointment:
Please let us know of any changes at least 1 day before your scheduled appointment, so that we can make the necessary updates to your booking. There is no cost to reschedule appointments.

Non-attendance or cancellations without rescheduling:
Not showing up on the scheduled appointment day and time is considered a cancellation of the appointment. Appointments that are cancelled and not rescheduled at the time of cancellation will be issued a refund back to the original method of payment, less a 20% cancellation fee of the total invoiced amount.

If the invoice was paid using multiple methods of payment, the refund will first be applied to the appropriate banking account or credit/debit card, then to the gift voucher or store credit. Please note that the value of a gift voucher or store credit cannot be exchanged for cash or other forms of tender, and refunds to gift vouchers or store credits do not extend their original expiry date.

We do not provide refunds once our Glazing + Firing service has been completed.

Everyday Clay reserves the right to cancel and refuse Glazing + Firing appointments if appointments are repeatedly changed or cancelled by the customer.

All clay kit pieces will be glazed in safe, non-toxic and food-safe glazes, and each piece will go through two firings. Firings are conducted onsite at our studio in an electric kiln. The purpose of glazing and firing is to expose raw clay and glazes to extreme temperatures between 1000–1280c in order to vitrify the clay, seal its surface and make the pieces functional.

Glazing + Firing takes 4-6 weeks, depending on the number of bookings received and the complexity of pieces being processed. Any delays will be promptly communicated via email.

In the rare event that firing your work damages our kiln, the amount for any repairs and professional services required will be invoiced to you.

To avoid breakages and damages to our kiln, please carefully and thoroughly read the instructions in your DIY clay kit, and contact us if you have concerns about glazing and firing your pieces prior to booking our Glazing + Firing service.

You will be sent an email when your pieces are ready. Your finished pieces can be picked up from our studio, or we can arrange to have them packaged and shipped to you. Please refer to our ‘uncollected clay kit pottery’ policy in this section, for our collection/delivery window. Pickups are booked as a local pickup appointment and thus subject to our ‘local pickup’ policies.

If you would like us to ship your clay kit pieces to you, our ‘shipping’ policy for products will apply, except that any shipping fees will be calculated based on the total weight and volume of your pieces, as well as the shipping address.

Please see Products section on ‘care’ for information on caring for your handmade pottery.

It is our policy to carefully handle, glaze and fire all of the clay kit pieces that come through our studio. However, the glazing and firing process can sometimes reveal hidden faults, flaws and damages in pieces resulting from the handmade process. These faults, flaws and damages can appear as cracks, breakages, warping, glaze defects or other pottery imperfections. We are not responsible for a piece cracking, breaking, not meeting expectations, or any other type of unsatisfactory result from our Glazing + Firing service. It is important to understand that pottery making is a process that inherently carries the potential for surprises.

Nonetheless, we understand firsthand the frustrations that can arise from things not working out as anticipated from the handmade process. If your finished pieces didn’t turn out as you expected, this could also be a valuable learning experience in your understanding and exploration of clay. You are always welcome to email us a photo of your finished pieces so that we can support you in deciphering any unexpected outcomes at a glance.

Finished pieces must be collected or shipped within 30 days of notification that your pieces are ready, after which any uncollected pottery may be donated, used as sample pieces in our studio and workshops, or given away to someone else. We do not provide refunds once our Glazing + Firing service has been completed.

If you prefer not to glaze and fire your work with us, please be informed that you will be responsible for learning how to glaze and organise the firing of your work with another kiln service, as we do not provide classes, tutorials or in-depth instructions beyond the glazing and firing information already included in your clay kit.

It is, however, our responsibility to share information about our materials including the type of clay, firing temperature and particular handling that your pieces would require. Please contact us prior to glazing and firing your work elsewhere so that we can provide this information to you.

To locate kiln services near you, start with a simple search like ‘kiln firing services near me’ or ‘public firing [your state]’, using a web search engine like Google.

Important note: Clay kits purchased before 1 April 2025 included a Speckled Brown Clay. Pottery made using this clay must be glaze fired using kiln setters to prevent kiln damage. Kiln setters are flat pieces of high-fired clay that cover the surface area of the kiln that your piece will encompass, and can be made easily by hand. Many pottery stores sell small sample bags of clay that you can purchase to make your own kiln setters. If you have any questions about how to make these setters, please reach out to us as we’d be happy to help.