FAQs

 

Orders

  • We accept Visa, Mastercard, Amex, Paypal, Apple Pay and Afterpay.

  • Sustainability is a core value in all that we do, from the way we produce our ceramics through to their packaging and delivery.

    Our commitment to eco-friendly business practices means NO PLASTICS are used in our packaging (except for sticky tape on the outside of our satchels and boxes – we’re working on finding a viable alternative). We don’t use bubble wrap, plastic airbags or synthetic fillers. Instead, we package your items using compostable satchels, second-hand boxes, paper padding, recycled magazine cuttings and biodegradable plant-based peanuts – sourced locally from sustainable packaging suppliers in Heidelberg West and Clayton South.

    For our DIY kits, don’t mistake the clear packaging inside for plastic. These are actually clear compostable films made from entirely from repurposed wood pulp.

    And, wherever possible, we source second-hand shipping boxes from local shops and retailers that would otherwise be thrown out as waste. This means your order could arrive in a wine, fruit or even a veggie box!

  • Ceramic orders are typically processed within 1-3 business days. Clay kit orders are processed within 3-5 business days.

    Please understand that during busy periods such as Christmas and New Year, we may experience a higher volume of orders and this could delay our processing times by a few days. Any delays will be promptly communicated via email.

  • Yes! We offer FREE gift wrapping on orders big or small. Gift orders are wrapped in natural kraft paper, secured with raffia or twine, and may include a short personalised message from you.

    During the holiday period (1 November to 31 December), Christmas gift wrapping will also be available. Christmas gifts are wrapped in festive holiday paper and twine, ensuring your order is ready for the special season as soon as it arrives.

  • After removing all labels and tape, please follow the instructions below to thoughtfully dispose of your packaging:
    • Recycle cardboard boxes
    • Recycle paper padding
    • Add your satchel to the compost bin for worms to munch on
    • Dissolve the plant-based peanuts in warm water and use as an all-natural plant fertiliser – bonus!

Shipping

  • Orders can be shipped anywhere in Australia, New Zealand and selected Zone 2 and Zone 3 countries (see the next FAQs in this section for a list). We ship to residential and business street addresses only; not post offices, parcel collect or PO box locations.

  • American Samoa, Austria, Bangladesh, Belgium, Bhutan, Brunei Darussalam, Cambodia, Canada, China, Cocos (Keeling) Islands, Cook Islands, Denmark, Fiji, Finland, France, French Polynesia, Greece, Guam, Guernsey, Hong Kong, Iceland, India, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kazakhstan, Kiribati, Korea (the Republic of), Luxembourg, Macau, Malaysia, Maldives, Micronesia, Mongolia, Myanmar, Nauru, Nepal, Netherlands, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Norway, Pakistan, Palau, Papua New Guinea, Philippines, Portugal, Samoa, Singapore, Solomon Islands, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Timor-Leste, Tonga, Tuvalu, United Kingdom, United States, Vanuatu, Vietnam.

  • Argentina, Andorra, Brazil, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Cyprus, El Salvador, Greenland, Guatemala, Hungary, Israel, Mauritius, Mexico, Monaco, Morocco, Peru, Poland, Puerto Rico, Russia, San Marino, Slovakia, Slovenia, United Arab Emirates.

  • We ship 100% carbon neutral at the following standard shipping rates:

    • Australia: FREE for orders over $150 (use code SHIP150 at checkout), or enjoy flat-rate $12 shipping for orders under $150.
    • New Zealand: $25 (max 1kg); $35 (1.01-2kg); $45 (2.01-3kg); $65 (3+kg)
    • Zone 2: $65 (max 1kg); $85 (1.01-2kg); $115 (2.01-3kg); $145 (3+kg)
    • Zone 3: $85 (max 1kg); $105 (1.01-2kg); $135 (2.01-3kg); $165 (3+kg)

    Shipping costs are automatically calculated at checkout based on the total weight of your packaged order.

    For express shipping, please see the next FAQ in this section.

  • Express shipping is only available for domestic orders. All international orders are shipped by standard shipping. Orders shipped via express post are estimated to arrive within 1-2 business days from dispatch.

    At checkout, please enter your shipping address and select ‘Express Shipping’ as the delivery method.

    When we receive your order, we’ll calculate the cost of shipping your items via express post and provide you with a quote. If you’re happy with the quote, upfront payment is required to initiate express shipment.

    You will be notified when your order has been shipped and provided with a tracking number.

  • Our estimated arrival times for standard orders are as follows. You can track your order using the tracking number provided on your order confirmation email. Please note that public holidays may affect delivery times.

    • Australia: 3–7 business days
    • New Zealand: 10–16 business days
    • Zone 2: 10–28 business days
    • Zone 3: 14–30 business days

Pickup and drop-off

  • Local pickups from our studio are FREE and can be organised as early as the next day. We are open 7 days a week by appointment only:

    Everyday Clay
    9 Blannin Street
    Healesville, VIC 3777 (map).

    Mon – Fri 10am-8pm
    Sat – Sun 12pm-5pm

    How to select studio pickup:
    Once you have added your items to cart, head to checkout. There, you’ll be able to see ‘Store Pickup’ as a delivery method. Select this option and continue to checkout.

    After completing your order, we’ll send you an email with a calendar link when your order is ready. The link will take you to our secure booking platform, where you can easily choose how and when you would like to pick up your order.

    To check our available dates for studio pickup, please see our calendar here.

  • Our local drop-off service ensures that orders are minimally handled and delivered to you with care by our friendly and efficient team.

    Drop-offs are by appointment only. We offer two drop-off options:

    Monthly drop-off (various pop-up locations)
    On the first Saturday of every month, we’ll pop up in a specific inner or outer city location that may be closer for you to receive your order. Our location will be different each month to give all of our customers easy access to our drop-off service. Delivering your order to you at our monthly pop-up location is FREE.

    To check available dates for our monthly drop-off service, please see our calendar here.

    Doorstep drop-off (within 30kms)
    We personally deliver orders to any address within 30kms driving distance of our Healesville studio (map). Appointments can be made any day of the week and next-day deliveries are often possible when you book before 5pm. Choose to have your order delivered to any physical location whether it’s your home, workplace, Airbnb, favourite cafe or even a local library! Doorstep delivery is a FREE service.

    To check available dates for our doorstep drop-off service, please see our calendar here.

    How to select local drop-off:
    Local drop-offs are only available within Victoria. Once you have added your items to cart, head to checkout. To view our local drop-off options, enter an Australian address in Victoria as the ‘Shipping Address’ even if you intend to book our monthly drop-off option. Then, select your preferred option and continue to checkout.

    After completing your order, we’ll send you an email with a calendar link when your order is ready. The link will take you to our secure booking platform where you can easily book a drop-off date that works best for you.

  • Under Victorian lockdown restrictions, we are permitted to carry out contactless pickup and drop-off services. Your appointment should not be affected by lockdowns, however, we will notify you immediately if anything changes.

  • Please refer to our FAQs section, ‘Refund, cancellation and reschedule policies’.

  • We offer the following options for dropping off your clay kit creations with us for glazing and firing, and for collecting your finished pottery after they have been glazed and fired:

    1. FREE studio pickup & drop-off in Healesville (map)

    2. FREE monthly pickup & drop-off (various pop-up locations)

    3. FREE doorstep pickup & drop-off (within 30kms)

    Pickups and drop-offs are by appointment only. To learn more about these options and organise your appointment, please visit our page here.

    Unfortunately, due to the fragility of raw clay, we do not accept unfired pottery to be shipped to us. It can only be dropped off via one of the above options.

    However, shipping of glazed and fired pottery can be organised at an extra cost, which will be calculated based on weight and package size. Please contact us directly at hello@everydayclay.com.au if you would like to request this option.

    Note: Our glazing and firing service is only available to customers who have completed our DIY Kit + Glazing/Firing or Top Up Kit + Glazing/Firing packages.

 

Ceramics

  • We use a range of mid-fire and high-fire stoneware clays to create our products. Due to their high firing temperatures and vitrification points, our ceramics are known for their strength and lasting durability.

  • Glaze is a key element in ceramic production that allows our pottery to be used for eating and drinking. Our glazes are non-toxic, food and drink safe, waterproof and rigorously tested for quality.

  • Our ceramics are top-rack dishwasher safe on a warm cycle, however, we recommend hand washing with a soft sponge and warm soapy water whenever possible. Please avoid thermal shock (i.e., sudden changes in temperature and humidity) to prolong the life of your ceramics.

    Special instructions:
    Products that contain lustre (e.g., gold) are not microwave safe.

  • All Everyday Clay ceramics are handmade. This means that each piece is crafted individually by hand rather than mass produced in a factory. Being handmade, our ceramics can be expected to vary in size, pattern and finish. This ensures they are truly unique and adds to their one-of-a-kind beauty.

  • Yes! We offer two services for customers who wish to personalise their ceramic order:

    • Engraving:
    Give your order a personal touch with our custom engraving service. Personalise any of our products with letters, numbers, initials and/or images by adding this service listing to cart and filling out your details, along with your product order. All custom engraved items are made to order. Due to high demand, our current lead times are approximately 6-10 weeks from purchase.

    • Surface writing:
    If you’re running short on time, our custom writing service is a great alternative to our engraving option. We can write letters, numbers, initials and/or images on the base of any product to make them extra special.

    All custom writings are in black and appear on the surface of the clay, instead of being carved into the clay as with our engraving service.

    Simply add this service listing to cart and fill out your details, along with your product order. Our current lead times for custom writings are approximately 2-4 weeks from purchase.

  • While we do not offer public kiln firing services, we may do so in the future. Our firing service is currently only available to our DIY Clay Kit + Glazing/Firing and Top Up Kit + Glazing/Firing customers.

  • Please refer to our FAQs section, ‘Refund, cancellation and reschedule policies’.

DIY kits

  • Our DIY kits are packed with our favourite studio clays, tools and step-by-step instructions to get you claying in no time! With our DIY + glazing and firing package, you’ll also be able to enjoy direct access to our private glazing and firing service at our studio.

  • Our clays are 100% natural and locally sourced in Australia. Due to their high firing temperatures and vitrification points, your clay kit creations will be strong and durable.

  • Our DIY kits include a range of pottery tools to support your art making and creativity. We source quality tools from local suppliers in Australia wherever possible, and always choose to support small businesses over large corporations.

    In line with our commitment to sustainability, we only work with suppliers who engage in ethical and sustainable manufacturing practices.

  • Glaze is a key element in ceramic production that allows pottery to be used for eating and drinking. Our DIY kit glazes are non-toxic, food and drink safe, waterproof and rigorously tested for quality.

  • All pottery must be glazed and fired twice to make them waterproof and food safe.

    If you order our DIY Kit + Glazing/Firing or Top Up Kit + Glazing/Firing, you’ll enjoy complimentary access to our private glazing and firing service within one year of purchase, where our expert team will glaze and fire your creations at our studio after you’ve made them. You’ll have access to our studio glazes and we’ll glaze your work according to your selections.

    If your clay kit includes glazing and firing, you can visit our page here to book your complimentary service whenever you’re ready.

    If you order our DIY Kit Only, our private glazing and firing service is not included. Instead, we provide a jar of our studio glaze and detailed instructions for glazing your creations at home. To complete this kit, you will also need to find a local kiln service in your area and bring them in for firing. Kiln services may charge a small fee for firing your work that is not covered by our kit.

  • We have many years of experience glazing and firing pottery. When you glaze and fire your DIY clay kit creations with us, rest assured that our team is expertly trained to safely and successfully handle and transform your pieces into functional pottery.

    Nonetheless, firing can sometimes reveal hidden faults, flaws and damages in the clay resulting from poor quality construction (e.g., breaking of intricate and weak joineries, exploding pottery due to trapped air bubbles). As these faults, flaws and damages are often unknown to us, Everyday Clay is not responsible for a piece cracking, breaking or any other type of unsatisfactory result after firing.

    If firing your work has caused damage to our kiln, you will be responsible for covering the cost of repairs and any professional service fees required (e.g., electrician service and call out fees). An invoice including a breakdown of all the costs will be emailed to you and payment will be due in 7 days.

    To avoid these issues, please carefully and thoroughly read the clay tips and instructions in your DIY kit, so as to ensure a safe firing.

  • Pottery can be full of surprises and your final creations will depend on a range of factors. These include, how they were constructed, drying time, humidity, how thick the paint was applied and potentially other factors. If your pottery didn’t turn out how you expected, this provides a great learning experience in your understanding and exploration of clay. You could also send us a photo of your finished pieces and we can help decipher the cause at a glance.

  • We’re here to answer any questions you may have. If you need assistance with your DIY kit at any stage of the making process, you can contact us via email or Instagram direct message. Our correspondence hours are AEST 8am – 8pm.

    Email: hello@everydayclay.com.au

    Instagram: @everydayclayofficial

  • While we do not offer public kiln firing services, we may do so in the future. Our firing service is currently only available to our DIY Clay Kit + Glazing/Firing and Top Up Kit + Glazing/Firing customers.

  • We offer the following options for dropping off your clay kit creations with us for glazing and firing, and for collecting your finished pottery after they have been glazed and fired:

    1. FREE studio pickup & drop-off in Healesville (map)

    2. FREE monthly pickup & drop-off (various pop-up locations)

    3. FREE doorstep pickup & drop-off (within 30kms)

    Pickups and drop-offs are by appointment only. To learn more about these options and organise your appointment, please visit our page here.

    Unfortunately, due to the fragility of raw clay, we do not accept unfired pottery to be shipped to us. It can only be dropped off via one of the above options.

    However, shipping of glazed and fired pottery can be organised at an extra cost, which will be calculated based on weight and package size. Please contact us directly at hello@everydayclay.com.au if you would like to request this option.

    Note: Our glazing and firing service is only available to customers who have completed our DIY Kit + Glazing/Firing or Top Up Kit + Glazing/Firing packages.

  • Please refer to our FAQs section, ‘Refund, cancellation and reschedule policies’.

Studio classes

  • Our pottery classes are designed to be relaxing and fun, while also building a solid foundation of hand-building skills for working with clay. Create your next ceramic masterpiece, explore new techniques and develop your artistic style under the gentle guidance of our friendly & experienced tutor.

    Our classes also have a strong focus on creating an environment that promotes diversity, belonging and inclusion. We welcome individuals of all ages, backgrounds, orientations and creative abilities.

  • We care about your learning journey and want to support you in the best way possible. To ensure that you receive as much individual attention and support as you need, we keep our classes small with a minimum of 2 and maximum of 6-8 participants.

    In the unlikely event that a class is cancelled due to insufficient numbers, we'll let you know via email straight away.

  • Except for our online classes, all in-person classes take place at our Healesville studio on Blannin Street (map).

    Our cottage studio is cosy, filled with natural light and located along a leafy street. It’s decorated with plants and bright art prints that we’ve collected from all over the world, offering a relaxing and uplifting space to immerse ourselves in.

    Accessibility: Our studio is located on ground level and is wheelchair accessible.

  • Yes! It's never been easier to create a pottery workshop experience at home. Pair any clay kit with our Live Online Masterclass, and receive hands-on guidance from our friendly and experienced tutor. Ask questions in real time, learn through live art demonstrations and attend your masterclass with as many friends or loved ones as you like. You pour the wine, we’ve got the rest!

  • Our classes are open to all ages and there are no age restrictions on attendees. However, we may use sharp tools such as a cutting knife to cut clay. If your child is too young to handle sharp tools safely on their own, we recommend that you come along to assist your child.

    Please purchase two class tickets if you and your child will both be making your own pottery, and one class ticket if you will only be assisting your child in the making of their own pottery.

  • We offer classes in hand-building rather than in wheel-throwing. Hand-building focuses on forming clay using your hands, fingers and simple tools. While different to wheel throwing, both techniques are complementary and learning one would inform the other.

    If you're new to clay and would like to see what can be achieved using hand-building techniques, feel free to visit our studio's Instagram page. All our work is hand-built from start to finish.

  • Everyday Clay is committed to protecting the health and safety of all participants. In line with Australian Government advice, we have implemented the following protocols to reduce the spread of COVID-19:

    • Frequent and thorough sanitisation of tools before and after each class

    • Disinfection of touch surfaces (e.g., tables, door handles, taps) before and after each class

    • Provision of additional tools to reduce sharing between participants

    If a class is cancelled due to a lockdown, participants will be notified immediately and the class will be rescheduled. Participants are eligible for a full refund if they are unable to make the rescheduled date(s).

  • Please refer to our FAQs section, ‘Refund and cancellation policies’.

 

Private bookings

Refund, cancellation and rescheduling policies

Other fees

  • Curious about clay? Our private pottery class bookings are perfect for special occasions, education programs, community and corporate events, conferences or as a great team-building activity. Or, if you’re looking to expand your craft and develop your practice as an emerging potter, we also offer private tutoring services.

    Planning an event not listed here? Our teaching methods are flexible and can be easily adapted. We specialise in custom-designed programs to match your specific needs, goals and objectives. Let us know what you’re looking for by filling out our booking form, and we’ll be in touch!

  • We’re a fully mobile business and can facilitate private classes just about anywhere, whether in-person (Victoria only) or online. If you’re providing a venue, we can come to your location and host in-person groups of up to 60+.

    Need a venue? Private classes can also be hosted in our North Balwyn home studio (map) at no extra charge. This studio can accommodate up to 7 guests.

    Alternatively, our partner studios in Richmond and Collingwood are available for one-off bookings and can accommodate up to 16 (Richmond) and 20 (Collingwood) guests. Please note a venue hire fee would apply to partner studio bookings.

  • Our private bookings start from $27 per person per hour for a half-day clay session (4 hours) attended by 12 people. However, the exact quote you’ll receive will depend on your selections, group size and venue of choice.

    We consider the following when preparing our quote:
    • Tools and materials required
    • Class preparation time
    • Teaching time (ranging from 1.5 to 4 hours)
    • Weekend vs. weekday teaching rates
    • Number of attendees
    • Access to our private glazing and firing service at our studio
    • Travel costs to/from the venue
    • Venue hire costs (FREE for our North Balwyn studio)

    Please complete our booking form to receive a quote.

  • Yes! We bring our formal training in psychology, education, healthcare and art therapy into our clay practice, and are uniquely positioned to integrate health and wellness into our workshop design and delivery. We work effectively and mindfully with diverse individuals using clay to facilitate healing and self-expression.

    Our past bookings have combined clay making with evidence-based wellness presentations, individual and group reflections on mental heath and well-being, as well as guest speaker talks.

    We also welcome working with NDIS participants and open a limited number of spaces for 1:1 private tutoring each year (see the next FAQ for more info).

  • Yes! If you’re an NDIS participant, we offer 1:1 private tutoring either on a fixed or ongoing basis. You’re welcome to attend your class with support workers and/or carers at no extra cost (note: special rates will apply if they’d like to participate in art making).

    We’ve worked in the NDIS industry for 3 years, running art sessions across community, in-patient and forensic settings, as part of clients’ recovery program. If you have specific needs, just let us know and we’ll ensure our private classes are right for you. We also understand the requirements around billing and can make the appropriate accomodations on request.

    Currently we’re not a registered NDIS provider, however, this is something we’re looking at changing in the near future.

  • Unlike our ceramic products, DIY kits and studio classes, which are purchased via an add-to-cart system, all private bookings are invoiced and a digital copy of your invoice will be emailed to you.

    We accept the following payment methods:
    • Credit card
    • Debit card
    • Electronic funds transfer (EFT)

    Please note that all card payments will incur a surcharge of 2.2% on top of the total amount. We recommend selecting EFT to avoid any incurred fees. If paying by EFT, you can also find our bank account details in your invoice.

  • If your private booking is less than 14 days ahead, then full payment is required within 7 days to secure your booking.

    If your private booking is more than 14 days ahead, then only 50% down payment of your invoice is required. The remaining 50% will be invoiced 14 days prior your event date with 7 days to complete payment.

    However, we’re aware of the strict policies in place that councils and other organisations may have (e.g., NDIA). We are more than happy to work around specific billing requirements on a case-by-case basis, should they be needed. For example, billing invoices after your event has occurred, extending our payment terms to up to 30 days, and formatting invoices to your specific requirements.

  • Once payment has been received, your invoice will be automatically updated to a ‘paid’ status. An updated digital copy of your invoice confirming that you have paid for your booking will be emailed to you.

  • Please refer to our FAQs section, ‘Refund and cancellation policies’.

  • Please choose carefully when purchasing, as we only refund, replace (subject to stock availability) or issue store credit in exchange for ceramics, including custom or personalised orders: (1) that are faulty or incorrect upon arrival and are not able to be used as intended, (2) damaged during shipment, or (3) not delivered within a reasonable timeframe.

    We do not issue refunds for orders delivered to a wrong address supplied by a customer, orders attempted to be delivered at the right address but then returned to us for any reason, orders used or damaged by customers, or simply due to a customer’s change of mind. If your order was returned to us due to a failed or attempted delivery, and you would like us to reship your returned order, please note that new shipping charges will apply.

    We do not accept cancellations for orders that have been placed unless you have notified us in writing within 2 hours of purchase. This is because our team may have already processed, packaged and/or shipped your order within the same day.

    If your order has not arrived within its estimated time of arrival, please contact us first at hello@everydayclay.com.au so we can assist. However, as general rule of thumb, a reasonable timeframe is 3 times your order’s estimated time of arrival. For example, if your order was expected to arrive in 5 days, then allowing 15 days to account for any unexpected delays would be reasonable.

    To request a refund, replacement or store credit exchange, please contact us at hello@everydayclay.com.au with relevant photos supporting your case.

  • Please choose carefully when purchasing, as we only refund, replace (subject to stock availability) or issue store credit in exchange for DIY kits: (1) that has sustained severe damage during shipment, resulting in an inability to use the kit at all or as intended, or (2) not delivered within a reasonable timeframe.

    If your DIY kit order has not arrived within its estimated time of arrival, please contact us first at hello@everydayclay.com.au so we can assist. However, as general rule of thumb, a reasonable timeframe is 3 times your order’s estimated time of arrival. For example, if your order was expected to arrive in 5 days, then allowing 15 days to account for any unexpected delays would be reasonable.

    This policy excludes orders delivered to a wrong address supplied by the customer, orders attempted to be delivered to the right address but then returned to us for any reason, orders used or damaged by customers, orders with a customised component (e.g., top-up kits), or simply due to a change of mind. Orders that fall under these categories are non-refundable. If you’d like us to reship your returned order, please note that new shipping charges will apply.

    If your DIY kit includes incorrect or missing items, please contact us at hello@everydayclay.com.au with relevant photos. As your kit would been partially delivered, we do not offer refunds, replacements or store credit exchanges. Instead, any incorrect or missing items will be promptly shipped to an address at no cost to the customer.

    To request a refund, replacement or store credit exchange, please contact us at hello@everydayclay.com.au with relevant photos supporting your case.

    DIY kits + glazing and firing only

    As firing customers’ work can sometimes reveal faults, flaws and damages hidden in the clay, our DIY kits and their creations are non-refundable should there be damages to your work during the glazing and firing process.

    To avoid these issues, please carefully and thoroughly read the clay tips and instructions in your DIY kit, so as to ensure a safe firing.

    Please read our ‘An important note about our glazing and firing service’ FAQ in the section on ‘DIY kits’.

  • In-person classes
    Please allow at least 21 days (3+ weeks) written notice prior to your class commencing to be entitled for a full refund or store credit.

    If 14-20 days written notice is given, we can issue a partial refund or store credit of 50% of your class fee, but not makeup sessions, as it is likely that class preparations for your attendance would have begun. The non-refundable amount will go towards re-advertising your ticket. Makeup sessions, but not refunds or store credit, will only be offered in the case of extenuating circumstances (see this section below for details).

    If less than 14 days written notice is given, we are unable to offer any refunds, store credits or makeup sessions. This is due to having insufficient time to re-advertise your ticket and fill your spot before the class start date. Makeup sessions, but not refunds or store credit, will only be offered in the case of extenuating circumstances (see this section below for details).

    If you are unable to attend your class, you can arrange to send someone else in your place at no cost by informing us in writing before your class. You can reach us via email at hello@everydayclay.com.au.

    Full refunds, store credits and makeup sessions will be issued if a class is cancelled by us for reasons beyond our control (e.g., lockdown restrictions). To request a refund or store credit, please contact us at hello@everydayclay.com.au with your booking information.

    All booking dates are final and no swaps are allowed (i.e, no changes to another class date either for the same or different class).

    Extenuating circumstances: Makeup sessions can be offered within 20 days of your scheduled studio class only due to extenuating circumstances, where supporting documentation is provided in writing (e.g., a doctor’s note stating the medical condition, positive COVID-19 test result). Please email us before your class at hello@everydayclay.com.au along with relevant documentation, to be eligible for consideration under our extenuating circumstances policy for studio classes.

    Live online masterclass
    The above policies apply to in-person classes only and not to our Live Online Masterclass, which can be refunded and cancelled up until 48 hours prior to your scheduled class. Beyond the 48 hours, however, your Live Online Masterclass is non-refundable to compensate for the time our facilitator has taken off to teach.

    If you’re unable to attend your class, you can transfer your ticket to someone else – just let us know by emailing hello@everydayclay.com.au.

    Full refunds, store credits and makeup sessions will be issued if a masterclass is cancelled for reasons beyond our control (e.g., lockdown restrictions).

    To request a refund, store credit or arrange for someone else to attend in your place, please contact us at hello@everydayclay.com.au with your booking information.

  • Studio pickups and drop-offs:
    Studio appointments can be rescheduled or cancelled anytime at no cost.

    Changes can be made directly within your calendar booking or by emailing us at hello@everydayclay.com.au

    Monthly pickups and drop-offs (various pop-up locations):
    Our monthly appointments can be rescheduled or cancelled at no cost up until 1 day before the scheduled date. Changes can be made directly within your calendar booking or by emailing us at hello@everydayclay.com.au.

    If changes are made on the scheduled date itself, or if you do not show up for your appointment, a flat-rate fee of $50 will automatically be charged to cover travel costs, as your booking could be the only one we receive that month and our team may already be out delivering your order.

    To avoid incurring any fees, please cancel or reschedule your appointment at least 1 day in advance if you are unable to attend.

    Doorstep pickups and drop-offs (within 30kms):
    Doorstep appointments can be rescheduled or cancelled at no cost up until 1 day before the scheduled date. Changes can be made directly within your calendar booking or by emailing us at hello@everydayclay.com.au.

    If changes are made on the scheduled date itself, or if you do not show up for your appointment, a flat-rate fee of $50 will automatically be charged to cover travel costs, as we would have lost that time to serve other customers and our team may already be out delivering your order.

    To avoid incurring any fees, please cancel or reschedule your appointment at least 1 day in advance if you are unable to attend.

  • This policy applies to all private bookings with a fixed end date including one-off events, events with multiple sessions, and workshop packages with set dates (e.g., 4-session term course).

    Where a booking involves multiple dates, any requests to cancel or reschedule will be considered according to this policy for each individual session date.

    Rescheduling, cancellations and no-shows
    If any attendee is unable to attend a group booking, the event can still proceed with no changes to our agreed quotation, which caters for a maximum number of attendees.

    Otherwise, our rescheduling, cancellation and no-show policy as outlined below shall apply to our direct services. This policy excludes venue hire fees (unless otherwise stated), which must be paid in full by the client if the venue is unable to cancel the client’s hire within their notice period.

    Notice must be given in writing to hello@everydayclay.com.au:

    • At least 21 days’ notice: We can cancel your original booking and issue a full (100%) refund of any prepaid fees collected for our services, or reschedule your original booking to a suitable future date within the next 6 months. Within this 6 month timeframe, your booking can be rescheduled up to two times with no charge, providing at least 21 days’ notice is given. Bookings rescheduled more than two times will be subject to a $75 rescheduling fee. If a rescheduled booking is cancelled, we will issue a partial (50%) refund to cover the time and resources that could have been used to serve other clients. A new booking will need to be made if you would like to rebook.

    • Less than 21 days’ but more than 48 hours’ notice: We can cancel your original booking and issue a partial (50%) refund of any prepaid fees collected for our services, to cover the time and resources that would have already been spent preparing for your event. Unfortunately, bookings cannot be rescheduled within this timeframe and a new booking will need to be made if you would like to rebook.

    • Less than 48 hours’ notice or no-shows: With the exception of extenuating circumstances (see below), cancellations within 48 hours or not showing up (determined 30 minutes into your booking time) will incur the full (100%) fee for our services. Unfortunately, bookings cannot be rescheduled within this timeframe and a new booking will need to be made if you would like to rebook.

    If numerous client no-shows or cancellations occur, then it will be at Everyday Clay’s discretion to charge non-refundable advance payments for future bookings or refuse any continued rebooking. Any outstanding fees will be invoiced and due within 7 days.

    Extenuating circumstances
    If any attendee is unable to attend a group booking, the event can still proceed with no changes to our agreed quotation, which caters for a maximum number of attendees.

    Otherwise, our extenuating circumstances policy as outlined below shall apply to our direct services and exclude any venue hire fees. Venue hire fees must be paid in full by the client if the venue is unable to cancel the client’s hire within their notice period. Extenuating circumstances include medical emergencies, illness such as COVID-19, and adverse weather conditions.

    Forecasted rain, hail, low or high temperatures and/or strong winds are not sufficient alone to constitute an extenuating circumstance. Adverse weather conditions must satisfy all of the following conditions:

    • Likelihood or occurrence of unusually severe precipitation, hail, heat, or cold conditions in excess of the norm for the location and time of year it occurred,

    • Unanticipated,

    • Occurring at the event venue, and

    • Resulting in extremely unsafe conditions for attendees (e.g., hospitalisation) even when precautions have been thoroughly implemented in all stages.

    Notice must be given in writing to hello@everydayclay.com.au and appropriate documentation must be provided (e.g., a doctor’s note, positive COVID-19 test result) to allow us to assess your situation:

    • At least 12 hours’ notice: Cancellations will result in a refund of any prepaid fees collected for our services, less a 20% administration fee (i.e., 80% refund). Unfortunately, bookings cannot be rescheduled within this timeframe and a new booking will need to be made if you would like to rebook.

    • Less than 12 hours’ notice or no-shows: Cancellations within 12 hours or not showing up (determined 30 minutes into your booking time) will incur the full (100%) fee for our services. Unfortunately, bookings cannot be rescheduled within this timeframe and a new booking will need to be made if you would like to rebook. We always advise attendees to take extra health and safety precautions leading up to their scheduled booking.

    Even in extenuating circumstances, if numerous client no-shows or cancellations occur, any continued rebooking will be at Everyday Clay’s discretion. Any outstanding fees will be invoiced and due within 7 days.

    Rescheduling or cancellations by Everyday Clay
    If due to an unforeseen event we need to cancel your booking, we will notify you in writing as soon as possible and provide a full (100%) refund of any prepaid fees collected for our services, including any venue hire fees if the venue was directly organised by Everyday Clay.

  • This policy applies to all private bookings with no fixed end date including events, workshops and tutoring arrangements booked on an ongoing basis (e.g., weekly, fortnightly, monthly, quarterly). Although bookings with no fixed end date may have a scheduled date for a last session, this last date is considered unfixed as sessions are often renewed by clients on an ongoing basis and new sessions continually added without a definite end point from the outset. Where a booking involves multiple dates, any requests to cancel or reschedule will be considered according to this policy for each individual session date.

    Please note a minimum engagement of 4 sessions is required for an ongoing booking arrangement to qualify as a private booking with no fixed end date. If fewer than 4 sessions are attended, regardless of whether they were booked with the intention of being an ongoing arrangement, your booking will fall under our policy for private bookings with a fixed end date and be subject to its terms and conditions.

    Rescheduling, cancellations and no-shows
    If any attendee is unable to attend a group booking, the event can still proceed with no changes to our agreed quotation, which caters for a maximum number of attendees.

    Otherwise, our rescheduling, cancellation and no-show policy as outlined below shall apply to our direct services. This policy excludes venue hire fees (unless otherwise stated), which must be paid in full by the client if the venue is unable to cancel the client’s hire within their notice period.

    Notice must be given in writing to hello@everydayclay.com.au:

    • At least 2 days’ notice: We can cancel your original booking and issue a full (100%) refund of any prepaid fees collected for our services, or reschedule your original booking to a suitable future date within the next 30 days. Within this 30 day timeframe, your booking can be rescheduled up to two times with no charge, providing at least 2 days’ notice is given. Bookings rescheduled more than two times will be subject to a $75 rescheduling fee. If a rescheduled booking is cancelled, we will issue a partial (50%) refund to cover the time and resources that could have been used to serve other clients. A new booking will need to be made if you would like to rebook.

    • Less than 2 days’ notice or no-shows: With the exception of extenuating circumstances (see below), cancellations within 2 days or not showing up (determined 30 minutes into your booking time) will incur the full (100%) fee for our services. Unfortunately, bookings cannot be rescheduled within this timeframe and a new booking will need to be made if you would like to rebook.

    If numerous client no-shows or cancellations occur, then it will be at Everyday Clay’s discretion to charge non-refundable advance payments for future bookings or refuse any continued rebooking. Any outstanding fees will be invoiced and due within 7 days.

    Termination
    Your signed booking agreement can be terminated at any time by either party (the client or Everyday Clay) giving 14 days’ written notice. Any outstanding fees will be invoiced and due within 7 days.

    Extenuating circumstances
    If any attendee is unable to attend a group booking, the booking can still proceed with no changes to our agreed quotation, which caters for a maximum number of attendees.

    Otherwise, our extenuating circumstances policy as outlined below shall apply to our direct services and exclude any venue hire fees. Venue hire fees must be paid in full by the client if the venue is unable to cancel the client’s hire within their notice period. Extenuating circumstances include medical emergencies, illness such as COVID-19, and adverse weather conditions.

    Forecasted rain, hail, low or high temperatures and/or strong winds are not sufficient alone to constitute an extenuating circumstance. Adverse weather conditions must satisfy all of the following conditions:

    • Likelihood or occurrence of unusually severe precipitation, hail, heat, or cold conditions in excess of the norm for the location and time of year it occurred,

    • Unanticipated,

    • Occurring at the event venue, and

    • Resulting in extremely unsafe conditions for attendees (e.g., hospitalisation) even when precautions have been thoroughly implemented in all stages.

    Notice must be given in writing to hello@everydayclay.com.au and appropriate documentation must be provided (e.g., a doctor’s note, positive COVID-19 test result) to allow us to assess your situation:

    • At least 12 hours’ notice: Cancellations will result in a refund of any prepaid fees collected for our services, less a 20% administration fee (i.e., 80% refund). Unfortunately, bookings cannot be rescheduled within this timeframe and a new booking will need to be made if you would like to rebook.

    • Less than 12 hours’ notice or no-shows: Cancellations within 12 hours or not showing up (determined 30 minutes into your booking time) will incur the full (100%) fee for our services. Unfortunately, bookings cannot be rescheduled within this timeframe and a new booking will need to be made if you would like to rebook. We always advise attendees to take extra health and safety precautions leading up to their scheduled booking.

    Even in extenuating circumstances, if numerous client no-shows or cancellations occur, any continued rebooking will be at Everyday Clay’s discretion. Any outstanding fees will be invoiced and due within 7 days.

    Rescheduling or cancellations by Everyday Clay
    If due to an unforeseen event we need to cancel your booking, we will notify you in writing as soon as possible and provide a full (100%) refund of any prepaid fees collected for our services, including any venue hire fees if the venue was directly organised by Everyday Clay.

  • Deliveries outside Australia may be subject to tariff rates, customs and clearance fees, or other fees imposed by the destination country. These fees are the sole responsibility of the customer and not Everyday Clay, and are excluded from our prices. If items are returned to us from customs and need to be redelivered, the customer will be liable for the costs associated with reshipping the order.

    Please contact the postal or customs authorities at the destination country if you have questions about additional charges that may apply.